Returns

Please click here to start your return.

We accept returns on products for a refund minus a $14.99 flat-rate return fee, within 30 days of delivery. We offer refunds on items returned within 30 days of receiving your order, and store credit after 30 days. Please notify us of lost or damaged shipments within five (5) days to be eligible for a replacement.

To be eligible for a return, your item must be in new condition, unwashed, unused and in its original packaging. 

Please contact us if you'd like to make a gift return, or have any questions or concerns regarding a return you’d like to make—our team will be happy to help!

Exchanges

If you receive an item that's defective, damaged, or incorrect, we'd be happy to send you a replacement—but we're otherwise unable to offer an exchange. Instead, we'd be happy to process a return for you. You'll then be able to place a new order for the product you'd prefer. 

Refunds

Once your return is received and inspected, you will receive an email notifying you of your refund.  Please allow up to five (5) business days for the refund to reflect on your original form of payment. If your refund is rejected for any reason, customer service will be in touch with you to resolve the issue.
Sale items 

Only regular priced items may be refunded. Sale items are not eligible for exchanges or refunds.

International

Returns are not accepted on international orders.  All international orders are final.

Wholesale/Trade

Returns are not accepted on wholesale and trade orders.  All wholesale and trade orders are final.

Custom

Returns are not accepted on custom orders.  All custom orders are final.

If you have any questions or issues with a purchase or return, please Contact Us.

Shipping 

We offer free standard shipping on any qualifying order with a subtotal of $150 or more (that's before taxes and shipping). For orders below that threshold, there is a flat-rate $9 shipping fee.  Free shipping not applicable to wholesale or trade orders. 

Internationally, we ship to Canada only and shipping charges will depend on the size of your order and shipping address. 

Orders ship from our Virginia-based warehouse within 3-5 business days of receipt, unless they are on backorder. If an item is on backorder we will notify you via email when they are due to ship out to you.  

Please Note: All shipments going outside of the USA are subject to the duties, customs, handling and other fees imposed by the receiving country. You, the customer, are responsible for payment of such fees/taxes. We are not responsible for the reimbursement of any fees assessed at the time of delivery. We are not held responsible for any issues or delays in international customs.

All international sales are final.